In 1959, world-renowned social ecologist Peter Drucker asserted that “the most valuable asset of a 21st-century institution will be its knowledge workers and their productivity." And just before the turn of the century, he stated that increasing the productivity of knowledge workers is “the most important contribution management needs to make in the 21st century.
No matter who you are, you probably want your customers to be happy. Happy customers literally pay the bills - and sometimes keeping them satisfied is far from easy. They all have different needs and expectations, as well as different ways of responding to change.
You may want to reconsider the next time you put your earbuds in or pretend to be on the phone to avoid making small talk with your coworker on the elevator – don’t worry, we’re all guilty of it. Research indicates that the benefits of having friends in the workplace run much deeper than one might expect.
Studies show that taking the time to thank a coworker or employee for a job well done will not only make them feel better about their work, but it will make you feel better as well. As Google’s Larry Page (a business mind hard to argue with) says: “appreciation is the best motivation.”
It should come as no surprise that employee engagement will boost a company’s value. Productivity, retention, talent acquisition and, most importantly, the bottom line all stand to improve when managers find ways to keep their employees involved in their day-to-day duties.
These days, lots of companies are confounded by the millennial generation and how to deal with them in the workplace - especially now that they make up the majority of people currently entering the workforce.