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Client Outcomes & Case studies
Accelerating membership growth
How Credit Union 1 drove organic membership growth well beyond the industry
average by leveraging Cotribute partnership.
Cotribute's clients are raving fans.
Net promoter score (NPS) is based on client ratings in November 2024 and includes clients that have been with Cotribute for over 8 years.
NPS is determined based on ratings from client executives across Cotribute's client base on a scale of 10. All scores below 8 are valued at 0 (i.e. not a raving fan) to calculate the net promoter score.
Client Interviews & testimonials
Our collaboration with Cotribute has truly been life-saving!
We experienced a critical setback with another vendor who couldn’t deliver on their technology promises, and we turned to Cotribute to ask if they could help us launch an entire Online Account Opening (OAO) platform in 30 days – what!! They nailed it, not only did they meet our deadline for OAO, but they helped us launch their IDG platform in just 2 weeks from project initiation.
We were able to capture additional member deposits and saved our new strategic product release which had been working on for the past year. Cotribute was able to blend speed and professionalism under the tightest of deadlines. We couldn’t be more excited to ride this wave with our new strategic partner and look forward to scaling new heights together.
At Nutmeg, we envision a future where banking is not just a necessity but also a seamless part of our members’ lives. Through our strategic partnerships and the dedication of our cross-functional teams, we are breaking new ground in omnichannel service delivery, ensuring that every interaction is as meaningful as it is effortless. Our goal is to be more than just a financial institution; we aim to be a lifelong partner to our members, empowering them with the tools and support they need to achieve their financial dreams.
Selecting Cotribute as a strategic partner reflects our shared vision in achieving innovation and excellence. Our partnership has proven successful due to Cotribute’s cutting-edge technology and collaborative approach which have been instrumental in transforming our operations and enhancing our member services.
We know a one-size-fits-all digital business banking experience isn’t going to meet the unique needs of businesses in our community, and we are committed to providing the modern financial tools and services needed to be successful.
With Cotribute, we have the flexibility to select the capabilities we currently need, as well as the ability to adjust and configure the system to adapt to market changes. The streamlined applicant consent process combined with automated decisioning will be a game-changer for employees, enabling them to focus their time on building relationships with members instead of manually processing paperwork.
Cotribute has garnered significant recognition for its seamless integrations and ease of implementation and we’re looking forward to having them migrate our processes to a fully digital environment in a matter of weeks, which is unfounded in this industry.
Cotribute’s platform will enable us to provide a highly intuitive digital account opening process and loan origination process. Our members will now enjoy a more modern experience enabling us to compete with larger financial institutions in our community.
In my decades of leading credit unions, Cotribute is one of the best technology partners that I have experienced.
Their innovative growth platform helps us achieve our growth and operational efficiency goals by layering an exceptional member experience over our legacy and core systems. Cotribute’s best-in-class digital onboarding templates for loan and deposit products provide a “Chime like” experience for prospective and existing members and enable us to realize benefits in weeks
Before Cotribute, we were manually reviewing 100% of our applications each month, half of which would be fraudulent. We knew improving the process was instrumental to our overall success, both for our existing and prospective members and our back-office staff who faced tremendous backlogs.
Cotribute’s completely frictionless and intuitive user experience for members to open accounts and apply for loans will be a game-changer for our organization. We anticipate significant developments in both areas and look forward to our partnership.
We were seeking a solution that would extend our current digital platform’s capabilities, meet our members’ evolving digital needs and add efficiencies in the account opening process for members and staff alike.
Cotribute’s modules allow us to provide a frictionless, streamlined process, while providing members with a more engaging experience. We are excited to expand to other Cotribute products to further enhance member satisfaction and deepen member engagement.
Implementing Cotribute's marketing automation platform was like a breath of fresh air - no last minute rushes, no surprises - just results like they promised.
Cotribute came with a host of optimized templates that made it easy for our team to quickly list out the configuration changes we needed. With Cotribute, we’ve been able achieve up to 4X increases in engagement rates during the onboarding process.
Cotribute had a solution in place within days of signing up with them.
Having insights into where customers are abandoning the application process, allowing customers to save and return to partially-completed applications, and automating document collection are some of the key reasons we signed up for Cotribute.
“Cotribute has helped us reimagine the digital experience for auto loan origination.
The Cotribute platform came with a ready-to-use adapter for our core system. It was a delight to work with their implementation team and see real-time connectivity in place within a few weeks.”
Cotribute's CAO product has revolutionized our account opening processes with its accurate mappings and user-friendly interface. This powerful tool simplifies complex procedures, back-office operations and significantly improves our member experience."
Cotribute is our partner. The things that our team asks for are done and done on a fast timeframe. That’s something that’s important to us.
Our mission is to build valuable relationships with members to create lifelong financial success.
With Cotribute, we can extend our current technology infrastructure, meet our members evolving needs, and boost efficiencies across the organization. The sophisticated design of the platform provides an almost immediate return, giving us a competitive edge in an increasingly competitive market. This is a game-changer for our organization.
The fintech-like solution has transformed the way the credit union engages with prospective members.
This is vital in today's digital age, where convenience and accessibility are paramount. The intuitive and quick workflow has led to a more positive experience for our new members, reducing the time and effort required to open an account.
